Mailprotector

Deploy Shield to an Organization

The article provides detailed instructions for deploying Shield to a Microsoft 365 tenant, emphasizing that partners must use their own Microsoft 365 tenants for deployment, noting incompatibility with GoDaddy's restricted M365 offering, and advising partners to assist clients in defederating from GoDaddy and using distributors like PAX8 or Sherweb for proper Shield integration.

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In this article

  1. 1.Description
  2. 2.Deployment Prerequisites
  3. 3.Deployment Control

Description

Below are the steps to prepare for and complete the Shield deployment to a Microsoft 365 tenant.

Applies to:

Microsoft 365, Shield

Deployment Prerequisites

Deployment Preparation for Partner Organizations

If you purchased Shield through an authorized administrator or reseller, please contact them for assistance. We are not permitted to directly assist third-party resellers or customers.

Shield is not compatible with GoDaddy's Microsoft 365 (M365) offering. GoDaddy provides a restricted, locked-down M365 experience that limits full administrative access to the tenant. As such, we cannot support M365 on GoDaddy at this time. We recommend that partners assist their clients in defederating their domain from GoDaddy and implementing M365 directly or through a distributor such as PAX8 or Sherweb. If you're unfamiliar with the defederation process, we suggest contacting PAX8 or Sherweb for further guidance.

Partners must deploy one of their own Microsoft 365 tenants to Shield. This partner-level Shield organization serves as both:

  • a way to keep partners informed about how to use Shield as both a Shield user and Shield Admin
  • the parent organization from which all customer organizations can be deployed and managed

New Mailprotector Partners

Review and complete all items in:

  1. 1.Requirements for Adding a Domain to CloudFilter
  2. 2.Step 1 - Add the Customer and Domain
  3. 3.Pre-flight checklist for deploying Shield to your NFR domain

Open a Support ticket to have your domain marked as the NFR (not-for-resale) domain that will be used to create the Parent organization in Shield.

Existing Mailprotector Partners

If you are an existing partner migrating from CloudFilter to Shield, perform all steps in Prerequisites for Migrating CloudFilter Domains to Shield > Partner Not-for-Resale (NFR) Domain Onboarding.

Deployment Preparation for Customer Organizations

New Mailprotector Customers

Partners adding customers directly to Shield must follow these steps

Review and complete all items in:

  1. 1.Requirements for Adding a Domain to CloudFilter
  2. 2.Step 1 - Add the Customer and Domain
  3. 3.Pre-flight checklist for deploying Shield to your NFR domain

Existing Mailprotector Customers

Partners migrating an existing customer from CloudFilter to Shield must follow all steps in Prerequisites for Migrating CloudFilter Domains to Shield > Customer Domain Onboarding.

Deployment Control

Deploy Shield to the Microsoft 365 Tenant

Partner Organizations

New Mailprotector Partners

Once your NFR domain has been set, sign in to the Mailprotector Console, go to the Shield tab, and click on Activate Shield. Follow the instructions to Deploy Shield to the Microsoft 365 tenant.

Existing Mailprotector Partners

Sign in to the Mailprotector Console with your Administrator or Technical role Manager account, go to the Shield tab, and click on Activate Shield. Follow the instructions to deploy Shield to the Microsoft 365 tenant.

Mailprotector Console - Activate Shield.png

If the option to Activate Shield is not available, please contact Support for assistance.

Customer Organizations

New Mailprotector Customers

Your first customer will be added via Manage Organizations from your Parent organization. All other new customers can be added via Manage Customers.

Existing Mailprotector Customers

Sign in to the Mailprotector Console, go to the Customer tab, choose the customer you will add to Shield, click the Shield tab, then click on Open Shield. Follow the instructions to deploy Shield to the Microsoft 365 tenant.

Mailprotector Console - Customer - Open Shield.png

Monitor Tenant Deployment Health

Click on Health in the upper-right corner of Shield Ctrl or click on the View Health card. Click on Check Health to receive an updated health check of the Shield organization. If any issues are presented, click the down arrow to review the reported problem, then click Repair to resolve the issue.

View Health or Perform a Health Check.png

Roll Out Shield to Users

By default, no users or shared mailboxes receive Shield, Shield Pro, or Bracket. A Shield Admin must enable each product for each user and shared mailbox that should be protected by Shield via the Add or Remove Products page.

Add or Remove Products.png

View Health of Shield User Rollout

Keep track of user enrollment status via the User Enablement Install under View Deployments. Any issues with enrollment will be reported here.

View Deployments - Enroll Users Install.png

Related to

Updated 12 days ago

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Deployment Control

Next article

Update a Shield Organization

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