General Support
Mailprotector provides global partner support from Greenville, SC, with a dedicated team available Monday through Friday, 9 AM to 8 PM ET (excluding federal holidays), recommending support requests be submitted via their online ticket system or by phone at (800) 393-4840 option 2, where all voicemails generate support tickets for prompt follow-up, and emergency after-hours support is also available.
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Description
From our headquarters in Greenville, SC, and remote team members, Mailprotector supports partner solutions to organizations around the world. Please create a ticket (preferred method) from Mailprotector's submit a request page or call us at our toll-free number.
Please contact the Support team for all of your questions, not just technical support. Billing, account, sales engineering, and general inquiries are directed and handled by the right resources.
Contacting Support
Business Hours
Monday through Friday: 9:00 AM to 8:00 PM ET
Federal holidays excluded
How to Request Support
Submit a Support Ticket (Recommended)
Submitting a ticket is the most effective way to receive support. The form will request all necessary information to provide our Support team with actionable details. You can also include a phone number to request a callback.
Call Support
Phone: (800) 393-4840, Option 2
Mailprotector operates with a dedicated, well-trained support team rather than a traditional call center. Our team specializes in understanding our partners' needs.
All calls go to voicemail. Please leave a detailed message. All voicemails automatically generate support tickets for tracking and follow-up. Our team will respond as soon as possible.
After-Hours Support
For emergency support outside of business hours, please refer to our Emergency After-Hours Support article for available options and procedures.
Updated 3 months ago
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