How Mailprotector helped Silicon Valley Services love email again
Jim Cooper, owner of Silicon Valley Services, used to feel a tightness in his chest when he opened his inbox. With Shield, he now sees about five new messages a day instead of 55.
The problem
Cooper's inbox had become a source of stress rather than a tool for getting work done. Things got bad enough that he closed Outlook and Teams completely just to stay focused.
Despite protective measures, phishing emails and scams kept getting through, generating support tickets and putting pressure on his team. Other solutions never addressed the root problem.
What changed with Shield
Shield's zero trust approach to email security made an immediate difference.
“What amazed me was how it actually fixed email rather than just adding another layer of complexity.”
Jim Cooper, Silicon Valley Services
- His inbox went from roughly 55 messages a day to around five
- Before Shield, an estimated 10 to 15% of support tickets were clients asking why suspicious emails reached their inboxes, and that number dropped significantly
Cooper's advice to MSPs
Prioritize solutions that address the underlying problem, not just the symptoms.
“Mailprotector's Shield doesn't just save you time and better protect your users. It brings your temperature and blood pressure down to the point where you actually enjoy email again.”
Jim Cooper, Silicon Valley Services