Mailprotector partner support
Mailprotector support doesn't just fix the problem in front of you. The team helps you understand why it happened, so it doesn't happen again.
What you can count on
- Two-hour response time, Monday through Friday, 8am to 7pm ET
- Free NFR licenses for every partner, to build confidence before deploying to clients
- Training on request at no extra cost, as group webinars or one-on-one sessions
- A U.S.-based team of email security experts
Resources for your techs
- Help Center with guides, documentation and setup resources for every Mailprotector solution
- Ticket submission during business hours
- Real-time system status for all services, with update subscriptions
- Console and Shield Control sign-in to manage clients, workflows and risk levels
- A changelog of new features, enhancements and fixes
Run by people who came from MSPs
“A lot of us, myself included, came from the MSP space, so we understand what it's like to be the person responsible for protecting customers and solving problems quickly.”
Cody Ekle, Director of Support, Mailprotector
The kind of email the team loves to get
“For every single question and problem that I've submitted a ticket for over the years, I'm always blown away at the quality of the responses and how timely they are.”
Patrick, Dependable Solutions, Inc.