Partner Support | Mailprotector
Mailprotector offers U.S.-based partner support focused on not only resolving email security issues quickly but also educating partners to prevent future problems, boasting a 56.5% partner satisfaction rating and providing extensive resources such as a help center, ticket submission, system status updates, and management consoles, all led by a support team with MSP experience dedicated to empathy, education, and long-term partnership success.
Partner Support
Support you actually learn from.
We don't just fix the problem in front of you. We help you understand why it happened, so it doesn't happen again.
-56.5%
Partner satisfaction rating
on support tickets.
Quick Access
We're here to help
You're in good hands with our U.S.-based team of email security experts. Whatever you need, you'll find it here.
Help Center \ Guides, documentation, and setup resources for every Mailprotector solution. Submit a Ticket \ Open a ticket during business hours and expect a response within two hours. System Status \ Check real-time status for all Mailprotector services and subscribe for updates. Console Sign-in \ Sign in to the Mailprotector Console to manage clients, product usage, and settings. Shield Sign-in \ Sign in to Shield Control to manage organizations, workflows, and risk levels. Changelog \ Updates on new features, enhancements, and fixes to the Mailprotector platform.
Our Leadership
Great support starts at the top
I'm incredibly proud of the support team we've built and the focus we've put on education, empathy, and real partnership. A lot of us, myself included, came from the MSP space, so we understand what it's like to be the person responsible for protecting customers and solving problems quickly. We don't just want to provide answers. We want our partners to truly understand the tools they're using so they can feel confident, supported, and successful long term.
From the Trenches
The kind of email we love to get
FromPatrick [email protected]
SubjectShout-out to your team
Cody,
A bit of good news to share from Dependable Solutions, Inc.
I want to give a shout-out to your entire support team. For every single question and problem that I've submitted a ticket for over the years, I'm always blown away at the quality of the responses and how timely they are.
Thank you for making my job easier because of that!
Cheers,
Patrick
Here's what you can count on
Responsive by design
Our team is available Monday through Friday, 8am to 7pm ET, with a two-hour response time.
Confidence comes standard
Every partner gets free NFR licenses to build confidence in our products before deploying to clients.
Training, your way
Whether you prefer group webinars or one-on-one sessions, training is available on request at no extra cost.
There's always more to explore.
Dig into the full portfolio of email security products or learn what makes Mailprotector different.